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Exchange & Return
We want you to be completely happy with your purchase
Please check it as soon as possible after receipt and please do not open accessories before checking the main item(s) for style,size and color. Please do not open stockings until you are sure that you intend to keep the item that they are part of.
How to return an item in the UK
1. Fill in the returns form and print a freepost label.
2. Package your return securely. Include as much original packaging as possible.
3. Take it to the post office and ask for a certificate of posting.
4. Your return will be processed and a replacement or a refund will be issued.
- We only accept returns if there are obvious quality problems which exclude size problems, color problems, and wrong shipping times.
- Your requests must be received within 24 hours after you signaturing your order, otherwise we will not accept.
- Color Aberration exists due to the color effect of different PC monitors and weather conditions. This problem can not be treated as quality problem under any conditions.
- All returned items must be in original package and condition. If there is any dust, dirty spots and so on, we shall not offer refund. And you also need to pay 30% total amount of order as restock fee (for example, if you order item value is GBP 150, the refund is GBP 105), and the shipping cost you paid before will not be refunded.
We have rights to refuse any disputes and refund problems if you send us complaints emails, problem emails or dispute emails more than one week. That is to say, all requests must reach us within 24 hours after we receive your order with a proof, and all problems must be solved within one week.